Directors: G. L. Dawson & C. J. Dawson
Registered Office: Ryefield Court, Northwood Hills, Middlesex HA6 1LL
Company Registration Number: 01239839

We are authorised and regulated by the Financial Conduct Authority (‘FCA'), 12 Endeavour Square, London, E20 1JN. Our FCA Reference Number is 134188. Our permitted business is advising on and arranging pensions, savings and investment products, and non investment insurance contracts, and advising on Pension Transfers and Opt Outs. You can check this on the FCA's Register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.

We endeavour to ensure our services operate smoothly but in the unlikely event we do not meet client expectations, clients may make a formal complaint. We always handle any complaints both positively and efficiently seeking to arrive at a suitable outcome and where appropriate, will review our systems to ensure the complaint is not repeated.

Lawrence Dawson & Co. Ltd subscribes to the Financial Ombudsman Service (FOS) who are an independent third party to which customers can refer complaints if they cannot be resolved amicably with this firm. Complaints should however be referred to us in the first instance. FOS can be contacted using any of the methods below:

• In writing: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• By phone: 0300 123 9123 (charged at national rate)
• Or: 0800 023 4567 (free call from landlines)
• By email: complaint.info@financial-ombudsman.org.uk
• Through their website providing further information